RETURNS POLICY

This Returns Policy is provided in accordance with our published Terms and Conditions and shall always defer to those Terms and Conditions. In the event of any conflict between this policy and our Terms and Conditions, the Terms and Conditions shall prevail.

Unwanted Returns

If you wish to return an item because it is unsuitable, the following conditions apply:

• You must notify us within 14 working days of receiving the goods.

• Please contact our Customer Service Department before returning any item to obtain a Returns Reference Number. This allows us to identify and process your return efficiently.

• All returned items must be unused, complete, and in their original undamaged packaging.

• Return carriage costs for unwanted items are the responsibility of the customer.

• Items must be packaged appropriately for transport. We cannot accept responsibility for damage caused during return transit.

• Proof of purchase must accompany all returns, including:

  • Name

  • Address

  • Telephone number

  • Account number (if applicable)

  • Order reference number

• To assist us in processing your return, please include details explaining the reason for return.

Non-Returnable Items

The following items are non-returnable:

• CDI Units and ECUs

• Genuine OEM parts are supplied as special order items

• New quads, buggies, motorcycles, and machines

• Salvage or used parts

• DVLA registration fees

• Custom-made or specially manufactured items

• Unsealed audio/video recordings or computer software

• Any exclusions specified within our Terms and Conditions

Out-of-Term Returns

Any return requested outside of the stated returns period may be accepted at our discretion and will be subject to a 25% restocking fee.

The item must still be unused, complete, and returned in its original undamaged packaging. Approval of any out-of-term return does not affect your statutory rights.

Warranty Limitations

Limited Warranty Items

The following items are subject to limited warranty terms only:

• CV shafts – 6 months limited warranty

• Fuel pumps – 6 months limited warranty

Exclusions from Warranty

The following are not covered under warranty:

• Starter motors with spline damage

• Wear and consumable parts once used

• Damage caused by misuse, neglect, lack of servicing, or incorrect installation

Wear parts include, but are not limited to:

• Oils, greases, lubricants, and fluids

• Tyres

• Spark plugs

• Cables

• Filters

• Fuses

• Bulbs

• Coolants

• Tool kits

• Brake discs, pads, and drum brakes

• CVT belts

• Clutches

• Chains and sprockets

• Seats

• Batteries

This list is not exhaustive. Warranty claims are assessed to determine whether the fault is due to a manufacturing defect or general wear and tear.

Shortages

If your delivery is incomplete, please notify our Customer Service Department within 7 working days of receipt. We will investigate and arrange dispatch of any missing items where appropriate.

Please note that items marked as “to follow” or back-ordered do not constitute shortages.

Damaged Goods

If goods arrive damaged, you must notify us within 7 working days of delivery. We will arrange collection and replacement where appropriate.

Items that have been fitted, installed, or used after delivery will be deemed accepted and may not qualify for replacement. In such cases, repair options may be considered instead.

Vehicle and Machine Warranty Information

Owner Responsibilities

As the owner of a new vehicle or machine, you are responsible for ensuring that:

• All servicing is carried out at the intervals specified by the manufacturer

• Service and maintenance records are retained

• The machine is properly maintained and operated in accordance with the owner’s manual

Regular servicing is essential to maintain warranty coverage and ensure safe, reliable, and environmentally responsible operation.

For full servicing requirements and warranty terms, please refer to the owner’s manual or contact us for assistance.

Heavy Usage Conditions

More frequent servicing and maintenance may be required where vehicles are used in:

• Dusty or sandy environments

• Muddy or wet conditions

• High ambient temperatures

• Harsh off-road environments

Warranty cover is provided in addition to your statutory rights.

Warranty Exclusions

Warranty will be invalidated where faults are caused by:

• User error

• Abuse or neglect

• Lack of servicing or improper maintenance

• Use of non-OEM or aftermarket parts

• Repairs carried out by unauthorised persons

• Overheating or freezing

• Continued use after a fault becomes apparent

• Water ingress or contamination

We accept no liability for consequential losses arising from the failure of parts covered or excluded under warranty.

For example, use in sandy or coastal environments may accelerate corrosion and bearing wear due to salt exposure. Such deterioration is considered normal wear and tear and is not covered under warranty.

We recommend cleaning your vehicle after every use. Pressure washers or jet washers should not be used, as they may force water into electrical systems, switches, or bearings.

Statutory Rights

Nothing within this Returns Policy affects your statutory rights under applicable consumer law.

Returns Address

Returns Department
Quad Bikes Wales
Unit 1, Gilbertson Court
Alloy Industrial Estate
Pontardawe
Swansea
SA8 4EZ